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Service With A Smile Can Mean Harder-Drinking Workers

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The barista who gave you a nice smile may have gotten a better tip from you, but there could be other costs. 

A researcher at Penn State looked into the effects on employees of enforcing "service with a smile" guidelines.  And roughly, the effect appears to be more drinking. 

Employees who force smiles at work appear to drink alcohol more heavily after work.  Alicia Grandey led the research; she joins us for this interview.
 

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The Jefferson Exchange is Jefferson Public Radio's daily talk show focused on news and interests across our region of Southern Oregon and Northern California. John Baxter is the senior producer, Angela Decker is the producer and Geoffrey Riley hosts the show.