The way we sometimes rail at one another, you'd think we lost sight of the fact that we're all human beings, all related.
It often seems--particularly in political discussions--that people have suffered grievious harm from the words of another. And sometimes they have.
Sarah Schulman steps carefully into this minefield in the book Conflict Is Not Abuse: Overstating Harm, Community Responsibility, and the Duty of Repair. The interview dates to 2016, but the basic framework is still very similar.