Can you imagine spending a day in the White House, with all the important people and egos and pressing business?
Yet it is from the White House, in a sense, that we get advice on Treating People Well in a new book by Lea Berman and Jeremy Bernard.
They were social secretaries: Berman worked in the Bush White House, Bernard with the Obamas.
And they learned a thing or two about maintaining civility in high-pressure situations. They see civility--more than just etiquette--as critical to democracy.