Service With A Smile Can Mean Harder-Drinking Workers

May 6, 2019

The barista who gave you a nice smile may have gotten a better tip from you, but there could be other costs. 

A researcher at Penn State looked into the effects on employees of enforcing "service with a smile" guidelines.  And roughly, the effect appears to be more drinking. 

Employees who force smiles at work appear to drink alcohol more heavily after work. 

Alicia Grandey led the research; she joins us for this interview.
 

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